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Returns Within India

ORDER CANCELLATIONS & RETURNS POLICY

At Mohan’s - The chic window, we strive to make sure you have the best experience while selecting and buying your favourite Indian Ethnic Outfits and accessories. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

 

PRE-SHIPMENT CANCELLATIONS 

 

Q: CAN I CANCEL MY ORDER IN CASE I CHANGE MY MIND AFTER ORDERING?

 

A: Yes, you can choose to cancel all orders, only if done within 12 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.

 

PLEASE NOTE THAT ORDER CANNOT BE CANCELLED AFTER 12 HOURS OF PLACING IT. HOWEVER, THE CUSTOMER CAN OPT TO RETURN THE PRODUCT WITHIN 7 DAYS OF RECEIVING THE SHIPMENT. 

 

Q: COULD THERE BE A DELAY AT MOHAN’S-THE CHIC WINDOW BECAUSE OF "UNFORESEEN CIRCUMSTANCES"? 

 

A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will initiate a full refund of the total payment made by you.

 

POST SHIPMENT RETURNS 

 

Q: I RECEIVED THE ORDER. BUT THERE'S AN ISSUE. CAN I RETURN MY ORDERED ITEMS?

 

 

A: Yes you can. At Mohan’s-The chic window, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that:

a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake or

d.Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully   before making your purchase or

e. Packages lost in transit.

 

PLEASE NOTE THAT ALL CUSTOM MADE ORDERS OR ALTERED APPARELS ARE NON-RETURNABLE AND NON-REFUNDABLE UNLESS FAULTY.

 

FAULTY PRODUCTS POLICY.

A product is considered faulty if it is damaged. Damaged items as a result of normal wear and tear are not deemed faulty. Mohan’s-The chic window will offer to repair faulty items. If this is not possible we will aim to replace it for the same product in the same size. Otherwise, store credits will be issued for the same amount.

Mohan’s-The chic window works very closely with their designers to ensure that the details of product or product specifications (weight, colour, handwork details, size, etc.) are as accurate as possible. We at Mohan’s-The chic window believe that all Customers who order online are fully aware of the colour discrepancies shown on their monitors can be slightly different as compared to the actual product colours.

 

Q: HOW SOON SHOULD I GET BACK TO YOU?

 

A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

 

Q: IN WHAT SCENARIOS WOULD YOU NOT ACCEPT ANY RETURNS?

 

A:We do not accept any returns if the return request is not made within 7 days  of receiving the order.

 

 

Q: WHAT ARE THE STEPS OF RETURNING ANY ITEM ORDERED FROM MOHAN’S?

 

A:#1 - INFORMING MOHAN’S.

 

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product. You can inform us through logging in to your account and choosing a return option or by emailing us at support@mohans.co .Our customer care team will respond you at the earliest.

 

#2 - CONFIRMATION EMAIL FROM MOHAN’S-THE CHIC WINDOW

 

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days.

 Please note: If need be , we would  request you for a digital picture of the item for our internal review to be able to process your request. 

.

#3 - Shipping the Product 

 

Once you have received a confirmation email from us regarding acceptance of return request kindly ship the package to our return address :

Mohan Cloth House 

Sadar Bazar , kapurthala - 144601

Punjab , India .

 Please send the package through courier and email the tracking receipt at support@mohans.co . 

Note :  Please do not forget to mark the packaging as "Defective Items for Returns" and not for sale.

 

#4 - ITEM RECEIPT AND INSPECTION AT MOHAN’S-THE CHIC WINDOW WAREHOUSE.

 

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you. 

 

#5 - POST RECEIPTS OF RETURNED ITEMS 

 

You will get a full refund  for the whole amount within 48 hours of receipt of Package.